FAQ


Where are you based?

Our company is located in New York, New York.

Can I cancel my order after I've already purchased?

Yes, we offer cancellations up to 24 hours after purchasing. If you change your mind within that time, or want a different style or size, please send us a message at getinvincibleshoes@gmail.com

If the order has already been shipped, we are not able to cancel the order. However, a return or exchange can be arranged, but only after the item arrives to your destination shipping address.

How does shipping work?

Your order will be shipped via partnership with the USPS for the United States, Canada Post for Canada, Royal Mail for the UK, Australia Post for Australia, etc.

Your order will arrive in 7-10 business days on average. However, due to COVID-19, our customers are seeing volatile delivery times. Please do not hesitate to contact our outstanding support team if you are experiencing delays. We are happy to help!

How can I track my order?

We will email you a tracking number once the order has been shipped out. However, there could be a 24 hour delay between shipment and for tracking information to show up. If you did not get an email with your tracking number, please send us a message at getinvincibleshoes@gmail.com

I still need help

If you have a question about your order, please send an email to getinvincibleshoes@gmail.com along with your order confirmation number.